These are general guidelines and apply to MacWord v.X. Many of the suggestions apply to other versions as well. Here are a few suggestions specific to Word 2004.
These suggestions should be followed in coordination with the guidelines on Troubleshooting Office v.X.
The first order of business when troubleshooting MacWord should be to make sure you've updated Office fully. You can find updates at Mactopia Downloads. See my page on Office v.X versions for more information.
A large number of things that can become corrupted live in your Normal template, and that file seems particularly prone to corruption overall. Try:
If the problem is cured, you can then either trash OldNormal, or, if you have macros, styles, autotext, etc. that you want to save, use the Organizer to transfer the goodies to the new Normal, then trash OldNormal. If the problem persists, quit Word again, trash the new Normal, and rename OldNormal to Normal.
Global Templates, or Add-ins, are fancy names for templates stored in your Word Startup folder (by default Applications:Microsoft Office N:Office:Startup:Word). These templates are silently loaded by Word and can provide any number of nifty features - macros, styles, toolbars, autotext, etc. However, if you're not aware that they're there (i.e., if you've forgotten - nothing is stored in that folder by default - or if you've inadvertently put a template in there), they may cause confusion. You also need to check any alternate startup folder that you've designated using . If you find templates in the startup folder, move them to a new location and restart Word to see if a global template was the problem.
The Word Settings (10) file is another treasure trove of potential corruption. To test it:
If the problems is fixed, trash the renamed files (you may have to reset some of your Preferences).
If the problem persists, trash the renamed files and restore the orignal file names (if you kept them)
See Troubleshooting Office v.X for more suggestions.
Check out MacTopia's support page.
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